A) Delivery Policy (including estimated delivery timescales)
B) Cancellation, Returns, Refund Policies
C) Privacy Policy
D) Customers must ‘click to accept’ T&C’s before making payment
Sharafi & Co. is a partnership between Nafiseh Siami and Mehdi Sharafi
You may return all non clearance goods within 28 days for a no quibble money back guarantee as long as in the same condition as bought. Also customers have to pay for the return of the goods, while delivery to UK is free. For Clearance goods there is a 14 day policy in the same condition as bought but customer will again have to pay for the cost of returning. The right to cancel the contract does not apply to items that are bespoke, this does not affect the statutory rights of the consumer.
A. Within UK we endeavour to deliver within 3 days of payment and all mainland UK deliveries are Free.
A1. All deliveries abroad are free at the displayed rug price and delivery time can vary depending on destination. We endeavour to deliver within two weeks.
B. Once a customer pays, if goods have not been sent they can cancel with no charges but if item(s) have been dispatched, customers can still send the goods back if in the same condition but must pay for the cost of returning. Once we receive goods and if in the same condition then they will receive a full refund within seven days.
C.Privacy Policy
To Our Individual Clients:
Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations. A recent law change requires us (along with banks, brokerage houses, and other financial institutions) to disclose our Privacy Policy to you – which we are more than happy to do. We hope that by taking a few minutes to read it, you will have a better understanding of what we do with the information you provide us and how we keep it private and secure.
A. Types of Information We Collect
We collect certain personal information about you – but only when that information is provided by you or is obtained by us with your authorization.
Examples of sources from which we collect information include:
interviews and phone calls with you,
letters or e-mails from you
B. Parties to Whom We Disclose Information
As a general rule, we do not disclose personal information about our clients or former clients to anyone. However, to the extent permitted by law and any applicable state Code of Professional Conduct, certain nonpublic information about you may be disclosed in the following situations:
To comply with a validly issued and enforceable subpoena or summons.
In the course of a review of our firm’s practices under the authorization of a state or national licensing board, or as necessary to properly respond to an inquiry or complaint from such a licensing board of organization.
In conjunction with a prospective purchase, sale, or merger of all or part of our practice, provided that we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review.
As a part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and take reasonable precautions to ensure that the information disclosed does not become a matter of public record.
To provide information to affiliates of the firm and nonaffiliated third parties who perform services or functions for us in conjunction with our services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed. (Examples of such disclosures include using an outside service bureau to process tax returns or engaging a records-retention agency to store prior year records.)
C. Confidentiality and Security of Nonpublic Personal Information
Except as otherwise described in this notice, we restrict access to nonpublic personal information about you to employees of our firm and other parties who must use that information to provide services to you. Their right to further disclose and use the information is limited by the policies of out firm, applicable law, our Code of Professional Conduct, and nondisclosure agreements where appropriate. We also maintain physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to guard your personal information from unauthorized access, alteration, or premature destruction.
Thank you for allowing us to serve your accounting, tax, and financial planning needs. We value your business and are committed to protecting you privacy. We hope you view our firm as your most trusted advisor and we will work to continue earning your trust. Please call us if you have any questions or if we can be of further service.
Transaction security
We use Paypal to collect/process transaction information. You may view their security policy in this link Paypal
Cancellation, Returns, Refund Policies
We stand behind the quality of our products and guarantee your satisfaction.
The cost of return of goods is with the customer.
For purchases which receive free worldwide shipping any shipping costs incurred for any returns will be paid for by the customer.
We are not offering an insurance back guarantee.
Exchange Policy:
The nature of our products are such that they are irreplaceable in the main.
However if instead of a refund you should want to have an exchange with any of our stock products, you can make a selection that will be sent to you and as soon as we receive the returned piece and the difference will be refunded if applicable. If there is any outstanding difference it will be paid or collected before dispatch.
Cancellation of order before Dispatch:
The customer can cancel the order anytime before dispatch of the product/shipment. The customer will be refunded the full amount.
Undeliverable orders:
When goods are not successfully delivered, we will not deduct the original shipping and handling fee from the refund. The full refund will be made to the account used but a separate transaction will be created to cover shipping and handling fee costs.
Refund policy:
Please note that before providing a refund for any returned product, we will first verify its condition. All Non-returnable items will neither receive a refund and nor be returned to you.
And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, price of the product retained will be deducted from the refund.
Bespoke or other items can be returned if they are faulty within 30 days.
Refund timeline:
Refund will be issued to the same account holder through Paypal. Please note that cash refund is not available at present.
Refund by sharafiandco can take 1 to 2 weeks to process.
Return procedure:
You can pack and send your return to us in just a few simple steps:
1. Pack the returned products along-with original invoice & packing slip securely in a box
2. Send the returning items by courier/post to:
3. All return shipping fee must be prepaid. We cannot accept COD returns.
Sharafi and Co,
Unit 9, First Floor
1 Chandos Road
London NW10 6NF
info@sharafiandco.com
VAT
All prices include VAT. Our VAT number is GB 495 1840 20
After Sales Enquiries
Should you have any queries after your goods/service have been delivered then please contact Mehdi Sharafi via any of the following:
Tel: 020 8735 0701
E: mehdi.sharafi@sharafiandco.com
Add: Sharafi and Co,
Unit 9, First Floor
1 Chandos Road
London NW10 6NF
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us
We will aim to provide an initial response to you within 2 working days and provide a full response within 5 working days.
In the unlikely event of a complaint arising, if we have not been able to resolve it then you can refer the matter to The Retail Ombudsman.
