Last updated: 7 October 2025
1) Summary
- Standard (non-clearance) items: Return within 28 days for a no-quibble money-back guarantee, if returned in the same condition as purchased.
- Clearance items: Return within 14 days in the same condition as purchased.
- Bespoke items: Not eligible for cancellation/return unless faulty (within 30 days).
- Return shipping costs: Paid by the customer (UK and international).
- Free outbound shipping does not apply to return shipments.
2) Cancelling before dispatch
- You may cancel at any time before dispatch for a full refund.
3) Cancelling/returning after dispatch
- You may return eligible items in the same condition as purchased.
- The cost of returning the item is paid by the customer.
- Once received and inspected, we issue a full refund within 7 days (see timeline below).
4) Exchanges
- Many items are unique/irreplaceable.
- If you prefer an exchange instead of a refund, choose another in-stock item; we’ll dispatch it once we receive the return.
- Any price difference will be refunded or charged before dispatch of the replacement.
5) Promotional items & free gifts
- If your original order included a promotion code or free gift, these must be returned together to receive a full refund.
- If retained, the value of the gift/discount may be deducted from the refund.
6) Non-returnable items & condition checks
- Items not eligible for return (e.g., bespoke unless faulty) will not be refunded and will not be returned to you.
- All returns are condition-checked prior to refund.
7) Faulty items
- Bespoke or other items that are faulty can be returned within 30 days for repair, replacement (where possible), or refund.
8) Refund method & timeline
- Refunds are issued to the same account holder via PayPal.
- Processing time: typically 1–2 weeks after we receive and verify the returned item.
- Cash refunds are not available.
9) How to return
- Pack the item securely in its original condition, including the original invoice & packing slip.
- Send by a prepaid courier/post (we cannot accept COD) to:
Location: Sharafi & Co, Unit 9, First Floor, 1 Chandos Road, London NW10 6NF, United Kingdom
Email: info@sharafiandco.com
