Last updated: 7 October 2025
1) UK delivery
- We endeavour to deliver within 3 days of payment.
- Mainland UK delivery is free at the displayed rug price.
2) International delivery
- Worldwide delivery is free at the displayed rug price.
- Delivery times vary by destination; we endeavour to deliver within two weeks.
3) Dispatch & order status
- If your order has not yet been dispatched, you can cancel for a full refund (see Returns Policy for details).
- Once dispatched, you may still return the item (cost of return is paid by the customer).
4) Undeliverable orders
- If a parcel is returned to us as undeliverable, we issue a full refund to the original payment method.
- A separate transaction may be created to cover shipping/handling fee costs.
