Terms and Condition

Last updated: 7 October 2025

1) Who we are

Sharafi & Co is a partnership between Nafiseh Siami and Mehdi Sharafi.

Address: Unit 9, First Floor, 1 Chandos Road, London NW10 6NF

VAT: GB 495 1840 20

2) Using our website & buying from us

• By placing an order, you agree to these Terms & Conditions and our Returns & Shipping policies.
• At checkout, customers must tick “I accept the Terms & Conditions” before payment can be made.

3) Prices & VAT

• All prices include VAT (where applicable).

4) Payment & transaction security

• Payments are processed via PayPal. PayPal’s own security and buyer protection policies apply.

5) Privacy & data protection

We respect your privacy and only collect personal data you provide to us (e.g., via phone, email, or order forms).

We do not disclose your personal information except:

• To comply with lawful requests (e.g., subpoenas).
• For regulatory reviews or professional practice reviews.
• In the event of a prospective sale/merger of our business (under confidentiality).
• In legal proceedings where disclosure is necessary and limited.
• To trusted service providers (e.g., storage, processing) under confidentiality and for the stated purpose only.

We restrict access to personal data to staff and service providers who need it, and we maintain appropriate physical, electronic, and procedural safeguards.

For privacy queries, contact: info@sharafiandco.com

6) Bespoke items

Bespoke items are made to order and cannot be cancelled or returned unless faulty (this does not affect your statutory rights).

7) After-sales & complaints

After-sales queries:

Tel: 020 8735 0701

Email: mehdi.sharafi@sharafiandco.com

Address: Sharafi & Co, Unit 9, First Floor, 1 Chandos Road, London NW10 6NF

We aim to respond within 2 working days and provide a full response within 5 working days.

If we cannot resolve a complaint, you may refer the matter to The Retail Ombudsman.